Home/Data processing

Data
Processing.

What happens to your data after you hand it over: who touches it, where it goes, how long we keep it, and how we keep it safe.

01

Our role

Under India’s Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, Fauji Funk is the Data Fiduciary for the personal data you give us through this website: we decide why and how it’s used. The companies that help us run the store are Data Processors. They act only on our instructions, under written contracts that require them to keep your data secure and confidential.

This page sets out what we process, who processes it for us, where it goes and how we protect it. It sits alongside our privacy policy, which explains your rights.

Fauji Funk
New Delhi, India
02

What we process and why

PurposeDataBasisKept for
Taking, making and delivering ordersName, email, phone, delivery address, items, personalisation textYou provide it to place the order8 years (tax records)
Payments and refundsPayment status and reference. Never card numbers, CVV or UPI PIN.You provide it to pay8 years
GST invoices and accountsName, billing address, GSTIN if given, order valuesLegal obligation8 years
Your accountName, email, sign-in ID, saved addresses, wishlistConsent when you sign upUntil you delete it, then 30 days
Customer supportMessages, order reference, photos you sendYou provide it to get help3 years
NewslettersEmail addressConsent (opt-in)Until you unsubscribe
Analytics and session recordingsPages visited, clicks, device and browser, approximate location, campaign source. Form fields are masked.Consent (cookie choice)Recordings 30 days. Events up to 24 months.
Advertising measurementAd click IDs, visits and purchasesConsent (cookie choice)Not in use today
Security and fraud preventionIP address, request logsLegitimate use: keeping the service safeUp to 90 days
03

Who processes it for us

ProcessorWhat they doWhere
CloudflareHosts the website and database, delivers pages, blocks attacksGlobal network, including India
RazorpayProcesses payments and refunds (PCI-DSS compliant)India
ZitadelSecure account sign-inCloud region set by our account
ResendSends order, proof and dispatch emailsUnited States
Shiprocket, courier partners, India PostCollect and deliver parcels: name, address and phone onlyIndia
PostHogAnalytics and session recordings, only with your consentUnited States
Google, MetaAd measurement, only if we enable it and you consentUnited States and others

We tell you here before we add a new processor. Our full list, with contract details, is available on request.

04

Transfers outside India

Some processors store or handle data outside India, as shown above. The DPDP Act allows this except to countries the Government of India restricts by notification. We don’t send personal data to any restricted country, and we require each processor to protect it to the same standard we do.

05

How we protect it

  • Everything travels over HTTPS, with HSTS enforced.
  • Card and UPI details go straight to Razorpay and never touch our servers.
  • Sign-in sessions use secure, HttpOnly cookies, and we store only a one-way hash of each session token.
  • Staff access is limited by role, and every back-office action is written to an audit log.
  • Session recordings hide every input field, and analytics loads only after you consent.
  • We collect the minimum needed, and we delete or anonymise data when its retention period ends.
06

If something goes wrong

If we become aware of a personal data breach, we will tell the people affected without delay: what happened, what it means for them and what they can do. We will report it to the Data Protection Board of India and send the Board a detailed report within 72 hours, as the DPDP Rules require. Our processors must tell us about any breach on their side promptly.

07

Unit and regimental orders

When a unit, mess or association sends us a list of names, ranks or numbers to personalise an order, the unit decides what goes on that list, and we use it only to make and deliver that order.

  1. The person placing the order confirms the unit is entitled to share the list for this purpose.
  2. We use the list only to make, proof and deliver the order. It’s never used for marketing.
  3. We delete the list 90 days after delivery, unless the unit asks us to keep it for repeat orders.
  4. Please don’t send posting details or anything operational or classified. We don’t need it.

Units that need a signed data processing agreement can ask for one at privacy@faujifunk.com.

08

Requests and contact

To see, correct or delete your data, withdraw consent or nominate someone to act for you, email privacy@faujifunk.com. We reply within 30 days. Details of our Grievance Officer are in the privacy policy, and cookie choices are explained in the cookie policy.

Last updated 19 October 2026

Still have a question?

Talk to a person, not a form.

Write to orders@faujifunk.com or WhatsApp us, Monday to Saturday, 10:00 to 18:00 IST. Have your order reference (FF-XXXXXX) handy.