Privacy
Policy.

Who we are

Fauji Funk (“we”, “us”) designs and sells apparel, accessories, gifting and mementos for the Indian Armed Forces and their families, from New Delhi. This policy explains what personal data we collect through this website, why, and the choices you have. We process personal data in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Account details: your name, email address and, if you add it, phone number and profile picture from your sign-in provider.
• Order details: delivery addresses (including APO/FPO), the products you buy, personalisation text such as unit, name, rank or motto, and order notes.
• Payment status: whether a payment succeeded and its reference ID. We never see or store your full card number, CVV or UPI PIN.
• Messages: what you send us through the contact form, email or WhatsApp.
• Basic technical data: browser type and pages visited, used only to keep the site working.

How we use it

• To make, personalise, deliver and support your order, including sending proofs, dispatch updates and tracking.
• To run your account: order history, saved addresses and wishlist.
• To answer your questions and handle returns and refunds.
• To send newsletters (“dispatches”), but only if you sign up. Every email has an unsubscribe link.
• To meet our legal obligations, such as GST invoicing and record keeping.

We don’t sell your personal data, and we don’t use it for third-party advertising.

Who we share it with

We share only what each service needs to do its job:

We may also disclose information where the law requires it, for example to a court or a government authority with a valid order.

Cookies & local storage

The site uses your browser’s local storage to remember your bag, wishlist, recently viewed products and sign-in session on this device. These are essential to how the store works and stay on your device. We don’t use advertising or cross-site tracking cookies. Clearing your browser’s site data removes them.

How long we keep it

We keep order and invoice records for eight years, as Indian tax law requires. Account data is kept while your account is active and deleted within 30 days of a deletion request, apart from records we must retain. Proof artwork for unit orders is kept so we can remake or repeat an order, unless you ask us to delete it.

Data is transmitted over HTTPS, and access is limited to the people who need it to fulfil your order.

Your rights

Under the DPDP Act you can ask us to:

• tell you what personal data we hold about you and how it’s used;
• correct or update anything that’s wrong or incomplete;
• delete your data, where we don’t need to keep it by law;
• withdraw consent, for example to newsletters, at any time;
• nominate someone to exercise these rights on your behalf.

Email privacy@faujifunk.com. We reply within 30 days.

Grievance officer

If you have a concern about how we handle your data, contact our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you’re not satisfied, you can approach the Data Protection Board of India.