Returns &
Exchanges.

Seven days, no drama

If something from our ready-stock range isn’t right, you can return or exchange it within 7 days of delivery. It needs to be unused and unwashed, with its tags, packaging and presentation box intact.

For APO/FPO deliveries we count the 7 days from the date the parcel reaches your unit, not from the date India Post hands it over.

Made for you is yours

Anything we make to your specification carries your unit, your name or your words. We can’t resell it, so these items are not returnable or exchangeable unless they arrive faulty or don’t match the approved proof:

• Any product ordered with “Add your unit” personalisation: crest, motto, name, rank or number
• Engraved items: compasses, watch case-backs, trunk monograms, trophy and medallion plates
• Unit and regimental orders, including embroidered squadron patches
• Gift cards, and items bought in a final sale

If we got it wrong

If an item arrives damaged, defective or different from what you ordered or approved, including a misspelt engraving or the wrong crest, that’s on us. It applies to personalised items too.

1. Within 48 hours of delivery, email orders@faujifunk.com with your order reference and clear photos.
2. We confirm within one working day and arrange a free pickup (or a prepaid India Post label for APO/FPO).
3. We remake or replace it as a priority, or refund you in full if you’d prefer.

How to return

1. Write to us within 7 days of delivery with your order reference (FF-XXXXXX), the item and whether you want an exchange or a refund.
2. We send a reverse-pickup booking for most PIN codes. Where pickup isn’t available, including APO/FPO, send it by India Post Speed Post and we reimburse up to ₹150.
3. Pack the item in its original box with the tags on. Keep the courier receipt until your refund lands.

Size exchanges on apparel and boots are free, once per order, subject to stock.

Refunds

Once the return reaches our studio and passes a quality check, usually within 2 working days, we refund:

Original delivery charges are refunded only when the return is because of our error. Cancellations made before an order ships are refunded in full. You can cancel an unshipped order yourself from your order page, which you can find through track an order.