Shipping &
Delivery.

When your order leaves the stores

Every order is checked, packed and boxed by hand in our New Delhi studio. How soon it leaves depends on whether it carries your unit.

Personalised items start production only once you approve the digital proof we email you, usually within 48 hours of ordering. Working days are Monday to Saturday, excluding national holidays.

Delivery across India

We ship through Delhivery, Blue Dart and India Post Speed Post, choosing whichever serves your PIN code best. Times below are counted from dispatch.

We don’t ship outside India yet. If you’re posted abroad on deputation, send it to a family address in India or to your unit’s APO.

What delivery costs

• Orders of ₹3,000 or more (after any discount): free delivery.
• Orders below that: a flat ₹150, wherever you are in India.
• APO and FPO addresses: always free, whatever the order value.
• Express (next working day dispatch, priority courier): ₹250, available on ready stock to most PIN codes.
• Unit orders: delivery to the unit is included in your quote.

All prices on the site are in Indian rupees and include GST. There are no extra charges at the door. The only add-on is the ₹40 cash-on-delivery fee, and only if you choose COD.

Delivery to APO & FPO addresses

A large share of our orders go to serving personnel in field and operational areas, so we treat Army Post Office and Field Post Office delivery as standard, not as an exception. These parcels travel by India Post and are handed to the Army Postal Service for the last leg.

How to write the address

Enter it at checkout exactly as your unit receives mail. For example:

• Use the six-digit APO PIN beginning with 9 (for example 9xxxxx), not the PIN of the nearest town.
• Include rank, name and sub-unit. The postal staff deliver by unit, not by street.
• Add a civilian mobile number that will be reachable when the parcel arrives.

Tracking for APO/FPO parcels stops updating once India Post hands them to the Army Postal Service. That is normal. Allow up to 14 days before getting in touch.

Cash on delivery

COD is available on orders below ₹10,000 to most PIN codes, for a handling fee of ₹40 shown at checkout. For APO/FPO addresses and personalised pieces we recommend paying online, so production and dispatch aren’t held up.

Pay the courier in cash or by UPI at the door. If a COD parcel is refused without a reason, we may ask for prepayment on your future orders.

Tracking your order

As soon as your parcel ships we email you the courier and AWB number. You can follow every stage, from placed to delivered, on the track an order page with your order reference (FF-XXXXXX) and email, or from your account if you’re signed in.

If something goes wrong

• Delayed: if your parcel hasn’t moved for 5 days (10 for APO/FPO), write to us and we’ll chase the courier.
• Damaged in transit: photograph the outer box and the item and send them within 48 hours of delivery. We replace it at our cost.
• Lost: if a courier confirms a parcel lost, we remake or refund it in full, your choice.