Questions,
answered.

Choose a product, pick a size and finish, add your unit if you want it personalised, and check out. You’ll get an order reference (FF-XXXXXX) by email straight away.

No. You can check out as a guest. With an account you can see your order history, save APO/FPO and home addresses, and keep a wishlist.

You can cancel any order that hasn’t shipped from your order page, and you’ll get a full refund. To change a size or address, write to us quickly. Personalised items can’t be changed once you’ve approved the proof and production has started.

Yes. Every order comes with a GST invoice. Units and messes can ask for the unit’s name and GSTIN on the invoice before dispatch.

Most pieces can carry your regiment, corps, squadron or ship crest, a motto, or a name, rank and date. Look for the pen icon on a product, or the “Add your unit” option on the product page.

Always. We email a digital proof within 48 hours, and nothing is embroidered, struck or engraved until you approve it. Check spellings and dates carefully, because the approved proof is what we make.

Yes. Send the best artwork you have, even a photo of a mess plaque. We redraw it for embroidery, enamel or engraving. We never alter official insignia, and if a crest can’t be made cleanly at a small size, we suggest a size that works.

No, because they’re made for one person and one unit. If we make a mistake against your approved proof, or the item arrives damaged, we remake it free. See our returns policy.

25 pieces for most items, 50 for embroidered patches. For fewer pieces, use the “Add your unit” option on any product page.

A digital proof within 48 hours, then 12 working days from approval to delivery. Rush timelines are possible for Raising Day and parades. Ask before you confirm.

Yes. Regimental orders can be raised against a purchase order with net-30 payment terms, paid by bank transfer or UPI. Start a unit order.

Yes, always free, through India Post and the Army Postal Service. Allow 7 to 14 days. Use your unit’s six-digit APO PIN. See how to write an APO address.

Free on orders of ₹3,000 or more, otherwise a flat ₹150 anywhere in India. Express is ₹250. APO and FPO addresses are always free.

Use Track an order with your order reference and email, or open your account. APO/FPO tracking pauses once the parcel enters the Army Postal Service. That’s normal.

Not yet. If you’re posted abroad, ship to a family address in India or your unit’s APO.

Yes, on orders below ₹10,000 to most PIN codes, with a ₹40 handling fee. For APO/FPO and personalised pieces we recommend paying online so nothing is held up.

Seven days from delivery for unused ready-stock items with their tags and box. Size exchanges on apparel and boots are free once per order. Personalised and engraved items are final sale unless faulty.

After the return passes a quality check: 5 to 7 working days back to your card, UPI or bank, and 3 to 5 working days to your UPI ID for COD orders.

UPI, all major credit and debit cards, netbanking and wallets through Razorpay, plus cash on delivery where available. We never see or store your card details.

Serving and retired personnel and their dependants get 15% off every order. Verify once in your account with a service ID or ECHS card. We record only that you’re verified, never the card number.