Cancellation &
Refunds.

Cancelling an order

You can cancel any order that hasn’t been dispatched, and we refund every rupee you paid, including delivery and any cash-on-delivery fee.

1. Open your order page from the confirmation email, your account or track an order, and choose Cancel order.
2. If the button isn’t there, the order is already being packed. Email orders@faujifunk.com with your order reference (FF-XXXXXX) straight away and we’ll stop it if we can.
3. We confirm the cancellation by email and start the refund the same working day.

Personalised pieces

Personalised and engraved items can be cancelled free of charge until you approve the digital proof. Once you’ve approved it and production has started, the piece is being made for you and can’t be cancelled.

Unit and regimental orders

Orders raised through a quotation or purchase order follow the cancellation terms in that quotation, including any deposit.

After dispatch

Once a parcel has left us it can’t be cancelled. You can refuse it at the door or return it under our returns policy. Refused cash-on-delivery parcels cost you nothing. For refused prepaid parcels we refund the order once it’s back with us, less the original delivery charge.

What gets refunded

If you used a promo code or the serving-member discount, we refund what you actually paid. If returning part of an order means it no longer qualifies for a promo, the refund is reduced by the discount that no longer applies, and we show you the maths first.

How and how fast

We start the refund within 2 working days of a cancellation, or of a return passing its quality check. After that it depends on how you paid:

We email you when the refund is issued, with its reference number. If your bank needs it to trace the money, that reference is what to quote. We never refund in cash, and we never ask for your card number, CVV, UPI PIN or OTP to process a refund.

What we can’t refund

• Personalised or engraved items after the proof is approved, unless they arrive faulty or don’t match the proof.
• Ready-stock items returned after 7 days, or used, washed or without their tags and box.
• Gift cards, and items bought in a final sale.

The full rules for returns and exchanges are in our returns policy.

If something’s not right

Email orders@faujifunk.com with your order reference. We acknowledge every refund query within 48 hours and resolve it within 30 days at the latest, as the Consumer Protection (E-Commerce) Rules, 2020 require. If you’re not satisfied with our answer, you can write to our Grievance Officer at privacy@faujifunk.com or contact the National Consumer Helpline on 1915.